We Do Books, Inc.™ is here to help you resolve your tax issues and put an end to the living hell that the IRS can be. Our friendly and knowledgeable staff prides ourselves on our efficiency, affordability, and of course our discretion. Internal Revenue Service issues will not just go away on their own; they just get worse with penalties and interest being compounded daily. If you owe the IRS, you have a potentially serious problem. It may take the IRS several years to catch up to you, but they're relentless and have no mercy in collecting all the money that is owed. When the collection process starts, if left unchecked they will make your life miserable and literally ruin all aspects of your life. That's why we're here to help!
The Problem Resolution Program or (PRP), was started in 1977 to assist taxpayers when normal communication with the Internal Revenue Service failed to solve the outstanding issues. Although the PRP program has been around for more than twenty years, it's only been in the last few years with the passage of "Taxpayer Bill of Rights" 1 and 2 that it has become effective.
Objectives. The PRP was not designed to be an alternative to the IRS appeals process, or to solve legal or technical tax questions. Rather, the PRP Program was designed to achieve three (3) specific objectives:
Referral to PRP. As mentioned previously, not every taxpayer problem is appropriate to be handled through the PRP. Therefore, the IRS developed criteria to determine when a problem should be referred:
When a taxpayer is suffering (or is about to suffer) a significant hardship as a result of the manner in which the tax laws are administered, the IRS may issue a taxpayer assistance order (TAO). (This occurs, for example, when a taxpayer needs the refund to relieve a severe hardship, when there are delays in reissuing a refund check the IRS sent to a wrong address or if the service takes an enforcement action but the taxpayer had no notice of a tax deficiency and is not afforded an opportunity to obtain an administrative review of its validity.) TAOs cover a specific time period during which they must be followed. If the IRS issues a TAO, the taxpayer advocate will review the circumstances of the taxpayers case, during which time the IRS will suspend any enforcement action.
To apply for a TAO, taxpayers should file Form 911, Application for Taxpayer Assistance Order to Relieve Hardship, copies of which are available in IRS offices or by calling 800-TAX-FORM (800-829-3676). Applications also can be made by letter or by phone at 800-TAX-1040 (800-829-1040).
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